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Air New Zealand.

Special Assistance

Air New Zealand offers a range of services for customers who require special assistance.

We aim to make your travel as comfortable as possible within the confines of an aircraft. However there are limitations to ensure the safety of all passengers. This information explains the services we are able to provide.

Choose your topic of interest from the drop-down menu below. For further information, please check with your booking agent or Air New Zealand.

Please note that you must be checked-in 60 minutes prior to the departure of your Domestic New Zealand flight, to ensure that we can provide the special assistance requested.

Advance Notice Please


In order to provide you with the best possible service, we need to know in advance about any special requirements. This gives us time to make arrangements for you.

We would also want to give you prior notice if there are any of your special requirements that cannot be accommodated. It is important that you have this information so you can avoid unexpected problems.

When making your booking please be sure to tell your travel agent of any special requirements you have.