Note: this website and your internet browser are not fully compatible and you are viewing the website without its intended layout and design. Your browser may have not recognised the stylesheet or be an earlier version which does not support W3C web standards. We suggest upgrading to a standards-compliant web browser like Mozilla Firefox.

Skip Links:

Air New Zealand.

Special Assistance

Air New Zealand offers a range of services for customers who require special assistance.

We aim to make your travel as comfortable as possible within the confines of an aircraft. However there are limitations to ensure the safety of all passengers. This information explains the services we are able to provide.

Choose your topic of interest from the drop-down menu below. For further information, please check with your booking agent or Air New Zealand.

Please note that you must be checked-in 60 minutes prior to the departure of your Domestic New Zealand flight, to ensure that we can provide the special assistance requested.

Special Meals


Air New Zealand offers a wide range of special meals (22 in total) for our customers with religious, ethnic and dietary requirements on Air New Zealand long-haul flights (e.g. to United States, United Kingdom, Asia, Perth, Noumea or Papeete).


For customers travelling on our Tasman or Pacific services (except for services to or from Perth, Noumea and Papeete), a dairy-free vegetarian meal is the only special meal option available and must be requested at the time of booking.